Family Plumbing Business: Two generations of Plumbing Service with Honesty and Integrity
Michael Franklin and Stephanie Sanchez
Owners
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YOUTUBEGuest Bio:
Michael Franklin and Stephanie Sanchez
Michael Franklin is the founder of 525 Plumbing Services, established in 2002 after seven years with Roto-Rooter where he rose to general manager. A Virginia-trained master plumber with over 40 years of experience, Michael built his Atlanta-based company on a foundation of integrity over sales pressure. Known for his mentorship abilities, he continues to receive calls from former Roto-Rooter colleagues seeking technical advice. Stephanie Sanchez is Michael's daughter and business partner, joining the family business full-time 11 years ago after earning a psychology degree. She holds an unrestricted master plumber license and handles both field work and business operations. Stephanie successfully recruited her husband Carl into the plumbing trade, transforming him from retail management to skilled drain specialist.
Episode Summary
Michael Franklin and daughter Stephanie Sanchez share their journey of building a family plumbing business based on integrity and honest service. The conversation explores Michael's transition from Roto-Rooter's high-pressure sales environment to creating a company that prioritizes customer relationships over quick profits. Stephanie discusses her unique path from psychology graduate to master plumber, highlighting the advantages and challenges of being a woman in the trades. The episode covers their approach to sustainable growth, family business dynamics, and their decision to maintain a lifestyle business rather than aggressive expansion.
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