Swivl vs FieldPulse
An in-depth comparison of features, pricing, pros and cons, and use-case recommendations for field service businesses.
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Swivl starting price
Free forever
FieldPulse starting price
Custom pricing (request quote)
Swivl free plan
Yes
FieldPulse free plan
No
About each platform
FieldPulse
Est. 2015FieldPulse is a growing field service management platform founded in 2015 in Dallas, serving over 40,000 professionals. It offers scheduling, invoicing, CRM, fleet tracking, and project management. Known for its Operator AI 24/7 dispatching feature and strong project management capabilities, FieldPulse is positioned as a full-featured alternative for growing service businesses that need to manage complex, multi-phase jobs.
- Headquarters
- Dallas, TX
- Starting price
- Custom pricing (request quote)
- Free plan
- No
- Mobile app
- iOS & Android
Swivl
Est. 2023Swivl is an all-in-one field service management platform built for small to mid-size home service businesses. It includes work order management, scheduling and dispatch, CRM, invoicing, GPS tracking, a mobile app, and AI-powered tools — an AI Receptionist for 24/7 call answering and an AI Estimator for photo-based quoting. The Starter plan is free forever.
- Headquarters
- Atlanta, GA
- Starting price
- Free forever
- AI features
- Receptionist + Estimator
- Website builder
- Built-in
Swivl vs FieldPulse: feature-by-feature
Side-by-side comparison of every major capability.
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Pricing: Swivl vs FieldPulse
Every tier, every feature, side by side.
Swivl plans
Free tier availableStarter
Free forever
- 1 user
- Work orders
- Scheduling
- CRM
- Invoicing
- Mobile app
Growth
$49/mo
- Up to 5 users
- Everything in Starter
- AI Receptionist
- GPS tracking
- Online booking
Scale Pro
$149/mo
- Up to 15 users
- Everything in Growth
- AI Estimator
- Website builder
- Advanced reporting
Organization
$299/mo
- Unlimited users
- Everything in Scale Pro
- Priority support
- Custom integrations
FieldPulse plans
No free tierEssentials
Custom pricing
- CRM & customer management
- Scheduling & work orders
- Estimates & invoicing
- Mobile app
- Basic reporting
Professional
Custom pricing
- Everything in Essentials
- Project management
- QuickBooks sync
- Time tracking
- Customer portal
Enterprise
Custom pricing
- Everything in Professional
- Multi-location support
- API access
- Advanced reporting
- Dedicated account manager
FieldPulse: pros and cons
Pros
- Strong project management tools that go beyond standard job cards — supports multi-phase projects with task dependencies
- Operator AI dispatching assigns the right technician to the right job 24/7, reducing dispatch overhead for growing teams
- Rated 4.8/5 on G2 with consistently high marks for customer support and ease of use
- Built-in VoIP phone system helps teams communicate without adding a separate telephony tool
- Fleet tracking add-on provides vehicle location visibility for businesses managing multiple field vehicles
Cons
- No public pricing — all plans require requesting a custom quote, making it difficult to budget without a sales conversation
- No free plan or free trial listed on the website — businesses cannot evaluate the platform without engaging sales
- No built-in website builder — businesses need a separate solution for their web presence
- Per-technician pricing means costs increase with every new hire, making growth more expensive
- Fewer third-party integrations than established platforms like Jobber or ServiceTitan
What Swivl offers that FieldPulse does not
Swivl offers a free-forever Starter plan; FieldPulse has no free tier and requires a custom sales quote to see any pricing
Swivl includes an AI Receptionist that answers calls and books jobs 24/7; FieldPulse's Operator AI focuses on dispatching but does not handle inbound calls autonomously
Swivl's AI Estimator generates professional estimates from job-site photos; FieldPulse has no photo-based estimating capability
Swivl includes a built-in AI Website Builder; FieldPulse has no website building feature
Swivl's transparent flat-rate pricing ($49–$299/mo) eliminates guesswork; FieldPulse requires a sales call to get any cost information
Which is right for you?
The best choice depends on your team size, budget, and specific needs.
You're a solo contractor or 1–3 person team just starting out
Swivl is the better choice. Its free Starter plan lets you manage jobs, schedule, and invoice immediately. FieldPulse has no free plan and requires a sales conversation just to learn what you'd pay.
You manage complex, multi-phase construction or renovation projects
FieldPulse has an advantage here. Its project management module supports multi-phase jobs with task tracking, which is more robust than standard work-order-based systems. For businesses whose jobs span weeks or months, FieldPulse's project tools are purpose-built.
You want AI to handle phone calls and job booking automatically
Only Swivl offers a true AI Receptionist for inbound call answering and booking. FieldPulse's Operator AI handles dispatching decisions but does not answer inbound calls or book jobs without human involvement.
You need a professional website for your business
Only Swivl includes a built-in AI Website Builder. FieldPulse has no website creation capability — you'd need a separate service like Wix or Squarespace, adding monthly cost and complexity.
You run a 15–30 person team with established field operations
Both platforms are strong at this scale. FieldPulse's project management and AI dispatching are well-suited to larger field operations. Swivl's flat-rate pricing and broader AI toolkit (AI Receptionist, AI Estimator, MAX Ads) give it the edge in cost-effectiveness and growth marketing.
Swivl vs FieldPulse: final assessment
FieldPulse is a capable FSM platform with a strong focus on project management and AI dispatching, earning high marks from users for support and usability. Its main drawbacks are the absence of transparent pricing, no free plan, and no website builder — all features Swivl includes. For businesses that need to manage complex multi-phase projects and want a polished UI, FieldPulse is worth evaluating. For businesses prioritizing affordability, AI automation (call answering, photo estimating), and an all-in-one web presence, Swivl delivers more for less.
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What Field Teams Are Saying
About Swivl
“I'm not a computer guy, but I was assigned an account manager on day one and it's an actual person and I've been able to call email and text them for anything and like for help getting the system set up or explaining new features and even a little industry advice.”
Scott Williams
Owner Operator - B&W ElectricWhat field teams are saying about Swivl
“I was assigned an account manager on day one and it’s an actual person I’ve been able to call, email, and text for anything.”
— Scott Williams
Owner Operator, B&W Electric
“Swivl is so easy to use. It automates all those administrative functions that used to keep me in a chair. Now I can focus on building my business.”
— Chris Counts
Owner, Skyline Construction
“Swivl allows me to present our plumbing business in such a professional way with professional looking quotes. My guys can even collect deposits right in the field.”
— Victoria Johnson
Office Manager, J&J Plumbing
Swivl vs FieldPulse — frequently asked questions
Common questions about comparing FieldPulse and Swivl, including pricing, features, and migration.
Yes. Swivl covers all of FieldPulse's core FSM features — scheduling, dispatch, invoicing, CRM, and a mobile app — while adding a free-forever Starter plan, AI Receptionist for 24/7 call answering, AI Estimator for photo-based quoting, and a built-in website builder. FieldPulse's AI dispatching is strong, but Swivl's broader AI toolkit and transparent pricing make it a more accessible all-in-one option.
Swivl publishes all pricing on its website: free, $49/mo, $149/mo, and $299/mo. FieldPulse does not publish any pricing — all plans require a custom quote from their sales team. This makes direct comparison difficult, but Swivl's transparency is a practical advantage for businesses that want to budget without a sales conversation.
No. FieldPulse's Operator AI focuses on intelligent dispatching — assigning the best technician to each job. It does not answer inbound phone calls or book jobs automatically. Swivl's AI Receptionist handles inbound calls 24/7, books jobs, and sends follow-ups without any human intervention.
Yes. Swivl's onboarding team assists with migrating customer records, job history, and account configurations from FieldPulse. Most businesses complete the transition within one week, with a dedicated account manager provided at no extra cost.
Swivl includes four features FieldPulse does not offer: (1) a free-forever Starter plan with no credit card required, (2) AI Receptionist for 24/7 automated call answering and job booking, (3) AI Estimator for generating estimates from job-site photos, and (4) a built-in AI Website Builder. Swivl also includes MAX Ads for automated Meta advertising and transparent, publicly listed pricing.
FieldPulse's project management capabilities and Enterprise plan are designed for larger operations. However, its per-technician pricing means costs grow with every hire. Swivl's Organization plan ($299/mo, unlimited users) provides predictable flat-rate pricing with no per-seat fees, which is often more cost-effective as teams scale beyond 10 employees.
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