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Pet Services

How Randy Huskins Educates Customers About Pet Waste Services

Randy Huskins , owner of ⁠⁠Pup Poop Scoopers ⁠⁠ in Dawsonville, Georgia is a serial entrepreneur whose latest venture is the wonderful world of ... yes, dog poop scooping! Randy saw a need and didn't just tiptoe in - he dove into the world of dog poop. Randy discusses why he chose this market for his next big business and how he is winning customers by cleaning up after their dogs. His advice? 'Find something you enjoy doing and find a way to make money from it'.. admitting that motto hopefully doesn't apply to poop scooping but it's great advice nonetheless!

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About the Guest

Randy Huskins

Owner of ⁠⁠Pup Poop Scoopers

Randy Huskins is a seasoned serial entrepreneur and founder of Pup Poop, a dog waste removal service based in Flowery Branch, Georgia, serving the North Atlanta area. With decades of business experience in restaurants, corporate training, and mobile entertainment, Randy previously owned 10 Blimpie locations, worked as a national franchise trainer, and built a multi-state mobile video game bus business booking over 300 parties a month. After selling that company and overcoming health challenges, he launched Pup Poop in June, quickly growing to nearly 100 clients with six-figure revenue projections. His success is driven by exceptional customer service, personal client interaction, and educating the market on professional pet waste removal.

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Company: Pup Poop

Location: Flowery Branch, Georgia (serving greater North Atlanta area)

Services: Residential and commercial dog waste removal, weekly and bi-weekly service options

Company Overview

Pup Poop specializes in residential and commercial dog waste removal services throughout the North Atlanta region.

Services

  • Flowery Branch
  • Gainesville
  • Buford
  • Cumming
  • Dawsonville
  • Alpharetta
  • Johns Creek
  • Lula
  • All of North Atlanta and surrounding areas
  • Weekly residential dog waste removal
  • Bi-weekly service options
  • Commercial property pet waste management
  • Pet waste station maintenance
  • Rental community waste removal programs
  • Takeaway service with dedicated disposal

Core Mission

Providing reliable, professional pet waste removal services while educating homeowners and property managers that this essential service exists and is affordable, freeing busy families and executives from an unpleasant but necessary chore.

Business Model

Subscription-based service with recurring weekly or bi-weekly visits, targeting busy professionals, aging homeowners with mobility limitations, and commercial rental properties where pet waste management is built into resident fees.

Episode Summary

Randy Huskins , owner of ⁠⁠Pup Poop Scoopers ⁠⁠ in Dawsonville, Georgia is a serial entrepreneur whose latest venture is the wonderful world of ... yes, dog poop scooping! Randy saw a need and didn't just tiptoe in - he dove into the world of dog poop. Randy discusses why he chose this market for his next big business and how he is winning customers by cleaning up after their dogs. His advice? 'Find something you enjoy doing and find a way to make money from it'.. admitting that motto hopefully doesn't apply to poop scooping but it's great advice nonetheless!

0:00Introduction
3:43Background: Mobile Video Game Truck Business
5:13Serial Entrepreneur Journey Through Restaurants
6:12How the Video Game Truck Idea Started
7:20The Aha Moment: Friend's Backyard Complaint
8:39Decision to Leave Corporate for Video Game Trucks
9:08Operations Guy vs Sales Guy Identity
10:44Using Groupon to Launch Video Game Business
11:54Expectations vs Reality: Market Creation Challenges
13:54Creating Market Awareness in Atlanta
14:15Path to Hiring: 100 Client Tipping Point
15:04Pricing Strategy: By Dog and Property Size
15:39Commercial Account Opportunities
16:45Technology: Week and Go CRM System
17:51Customer Service Philosophy: Answer Every Call
18:46Revenue Goals: Six Figures Next Year
19:58What Happens to All the Poop
21:39Midwest Market Leaders: Seven-Figure Operations
22:52Five-Year Plan and Exit Strategy
23:34Being Approached by Buyers Since Week One
24:00B2B Partnerships with Vets and Groomers
26:31Final Advice for Aspiring Entrepreneurs

On Building vs. Running

"I enjoy building companies much more than running them. There's not a lot of glamour in the daily grind, but that's where real businesses are made."

On Customer Service Excellence

"The biggest complaint in our industry isn't the work-it's that people don't answer their phones. I answer every call and email personally. That's how you win."

On Steady Growth

"I expected it to explode overnight, but it didn't. We're growing slowly and steadily through word of mouth. Sometimes that's the strongest foundation you can build."

On Market Opportunity

"The market is big enough for everyone. We're not looking to take over-we just want our slice and to serve it well."

On Finding Your Path

"Find a service that people actually need and figure out how to deliver it better than anyone else. That's the formula."

Customer Service Beats Marketing Every Time

  • Answer every phone call and email personally-being responsive is your competitive advantage
  • Deliver exactly what you promise without overpromising or using pushy sales tactics
  • Let exceptional service generate word-of-mouth referrals instead of spending heavily on advertising

Look for Unglamorous Opportunities Others Avoid

  • Observe everyday problems people complain about but don't solve themselves
  • Consider "dirty work" that meets genuine needs-social perception and profitability often move in opposite directions
  • Research what's successful in other markets and bring those proven concepts to your area

Build Systems That Work Without You

  • Invest in technology and CRM software that lets you manage everything from your phone
  • Create subscription-based recurring revenue models that generate predictable income
  • Build a sellable asset with clear operations, not an owner-dependent job you can't exit

Accept That Creating Markets Takes Patience

  • Set realistic growth expectations-educating customers is slower than entering established markets
  • Focus on delighting early adopters who will become your word-of-mouth sales force
  • Keep networking and building relationships before you need them-consistent presence pays off over time

Customer Service as Competitive Moat

Randy demonstrates how simply answering phones and returning calls creates an unbeatable advantage in industries where competitors ignore these basics. His personal responsiveness transforms a commodity service into a differentiated offering that drives organic, word-of-mouth growth without aggressive sales tactics.

Unglamorous Opportunities with Strong Economics

The episode challenges entrepreneurs to look beyond prestigious industries toward services others avoid. Pet waste removal exemplifies how "dirty work" operated with professionalism generates recurring revenue, loyal customers, and solid margins-proving that social perception and business viability often move in opposite directions.

Serial Entrepreneurship Across Industries

Randy's progression from restaurants to entertainment to pet services shows that operational discipline and customer service fundamentals are transferable. The theme reinforces that entrepreneurs succeed by mastering business mechanics, not by being industry experts-skills compound across ventures.

Market Creation Challenges

Building awareness for a service people don't know they need requires different strategies than competing in established markets. Randy's experience illustrates the patience and consistent education required to shift customer behavior in traditional communities where "we never used to do this" creates invisible resistance.

Building to Sell vs. Building to Own

Randy's systematic approach-creating clear operations, recurring revenue streams, and proven customer acquisition-positions each business as a sellable asset. The theme shows how entrepreneurs can build wealth through strategic exits rather than getting trapped in owner-dependent operations.

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