Nick Friedman, co-founder of College H.U.N.K.S. Hauling Junk & Moving, shares the story of how a beat-up cargo van and a catchy name evolved into a nationally recognized franchise with more than 200 locations and roughly $300 million in annual systemwide sales. Nick discusses entrepreneurship, franchising, building systems, leadership, technology, resilience, and his philosophy of “potential maximization.”
How Randy Huskins Educates Customers About Pet Waste Services
Randy Huskins , owner of Pup Poop Scoopers in Dawsonville, Georgia is a serial entrepreneur whose latest venture is the wonderful world of ... yes, dog poop scooping! Randy saw a need and didn't just tiptoe in - he dove into the world of dog poop. Randy discusses why he chose this market for his next big business and how he is winning customers by cleaning up after their dogs. His advice? 'Find something you enjoy doing and find a way to make money from it'.. admitting that motto hopefully doesn't apply to poop scooping but it's great advice nonetheless!

About the Guest
Randy Huskins
Owner of Pup Poop Scoopers
Randy Huskins is a seasoned serial entrepreneur and founder of Pup Poop, a dog waste removal service based in Flowery Branch, Georgia, serving the North Atlanta area. With decades of business experience in restaurants, corporate training, and mobile entertainment, Randy previously owned 10 Blimpie locations, worked as a national franchise trainer, and built a multi-state mobile video game bus business booking over 300 parties a month. After selling that company and overcoming health challenges, he launched Pup Poop in June, quickly growing to nearly 100 clients with six-figure revenue projections. His success is driven by exceptional customer service, personal client interaction, and educating the market on professional pet waste removal.
Connect
Company: Pup Poop
Location: Flowery Branch, Georgia (serving greater North Atlanta area)
Services: Residential and commercial dog waste removal, weekly and bi-weekly service options
Company Overview
Pup Poop specializes in residential and commercial dog waste removal services throughout the North Atlanta region.
Services
- Flowery Branch
- Gainesville
- Buford
- Cumming
- Dawsonville
- Alpharetta
- Johns Creek
- Lula
- All of North Atlanta and surrounding areas
- Weekly residential dog waste removal
- Bi-weekly service options
- Commercial property pet waste management
- Pet waste station maintenance
- Rental community waste removal programs
- Takeaway service with dedicated disposal
Core Mission
Providing reliable, professional pet waste removal services while educating homeowners and property managers that this essential service exists and is affordable, freeing busy families and executives from an unpleasant but necessary chore.
Business Model
Subscription-based service with recurring weekly or bi-weekly visits, targeting busy professionals, aging homeowners with mobility limitations, and commercial rental properties where pet waste management is built into resident fees.
Episode Summary
Randy Huskins , owner of Pup Poop Scoopers in Dawsonville, Georgia is a serial entrepreneur whose latest venture is the wonderful world of ... yes, dog poop scooping! Randy saw a need and didn't just tiptoe in - he dove into the world of dog poop. Randy discusses why he chose this market for his next big business and how he is winning customers by cleaning up after their dogs. His advice? 'Find something you enjoy doing and find a way to make money from it'.. admitting that motto hopefully doesn't apply to poop scooping but it's great advice nonetheless!
On Building vs. Running
"I enjoy building companies much more than running them. There's not a lot of glamour in the daily grind, but that's where real businesses are made."
On Customer Service Excellence
"The biggest complaint in our industry isn't the work-it's that people don't answer their phones. I answer every call and email personally. That's how you win."
On Steady Growth
"I expected it to explode overnight, but it didn't. We're growing slowly and steadily through word of mouth. Sometimes that's the strongest foundation you can build."
On Market Opportunity
"The market is big enough for everyone. We're not looking to take over-we just want our slice and to serve it well."
On Finding Your Path
"Find a service that people actually need and figure out how to deliver it better than anyone else. That's the formula."
Customer Service Beats Marketing Every Time
- Answer every phone call and email personally-being responsive is your competitive advantage
- Deliver exactly what you promise without overpromising or using pushy sales tactics
- Let exceptional service generate word-of-mouth referrals instead of spending heavily on advertising
Look for Unglamorous Opportunities Others Avoid
- Observe everyday problems people complain about but don't solve themselves
- Consider "dirty work" that meets genuine needs-social perception and profitability often move in opposite directions
- Research what's successful in other markets and bring those proven concepts to your area
Build Systems That Work Without You
- Invest in technology and CRM software that lets you manage everything from your phone
- Create subscription-based recurring revenue models that generate predictable income
- Build a sellable asset with clear operations, not an owner-dependent job you can't exit
Accept That Creating Markets Takes Patience
- Set realistic growth expectations-educating customers is slower than entering established markets
- Focus on delighting early adopters who will become your word-of-mouth sales force
- Keep networking and building relationships before you need them-consistent presence pays off over time
Customer Service as Competitive Moat
Randy demonstrates how simply answering phones and returning calls creates an unbeatable advantage in industries where competitors ignore these basics. His personal responsiveness transforms a commodity service into a differentiated offering that drives organic, word-of-mouth growth without aggressive sales tactics.
Unglamorous Opportunities with Strong Economics
The episode challenges entrepreneurs to look beyond prestigious industries toward services others avoid. Pet waste removal exemplifies how "dirty work" operated with professionalism generates recurring revenue, loyal customers, and solid margins-proving that social perception and business viability often move in opposite directions.
Serial Entrepreneurship Across Industries
Randy's progression from restaurants to entertainment to pet services shows that operational discipline and customer service fundamentals are transferable. The theme reinforces that entrepreneurs succeed by mastering business mechanics, not by being industry experts-skills compound across ventures.
Market Creation Challenges
Building awareness for a service people don't know they need requires different strategies than competing in established markets. Randy's experience illustrates the patience and consistent education required to shift customer behavior in traditional communities where "we never used to do this" creates invisible resistance.
Building to Sell vs. Building to Own
Randy's systematic approach-creating clear operations, recurring revenue streams, and proven customer acquisition-positions each business as a sellable asset. The theme shows how entrepreneurs can build wealth through strategic exits rather than getting trapped in owner-dependent operations.
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