Swivl Max
Upgrading your plan
Swivl Max is the assistant, not a plan. To get the AI Receptionist or more credits, upgrade your plan. This article walks you through the upgrade process and what to expect afterward.
Overview
Swivl Max is the assistant, not a plan. To get the AI Receptionist or more credits, upgrade your plan. This article walks you through the upgrade process and what to expect afterward.
Who can access this
- Super Admin: can initiate and manage plan changes
How to upgrade
- Go to Billing & Usage from the left sidebar
- Click Manage Subscription to view all available plans
- Compare the Starter, Growth, Scale Pro, and Organization plans and their included credits
- Click Upgrade Plan to switch to a higher plan
What happens after you upgrade
- Your new plan and increased credit allowance become available immediately
- AI Receptionist becomes available once you are on Growth or above
- Your billing will be updated to reflect the new plan cost, you can review this under Billing & Usage
- Your new monthly credits will be shown under Free Credits on the Billing & Usage page
Enabling individual features
Some features can be enabled independently based on your plan. To enable a feature:
- Go to Billing & Usage → Features & Usage
- Find the feature you want to enable and click Enable
You can also enable features directly from their settings page. If a feature is not yet enabled, Swivl will display an Enable Feature prompt — click it to activate the feature without leaving the page.
Tips
- Before upgrading, review your current credit usage in Billing & Usage to understand how much you are consuming each month
- You can disable features you no longer need from Billing & Usage → Features & Usage
- Plan changes take effect immediately there is no waiting period
- Contact Swivl support via the Support section in Billing & Usage if you have questions about pricing or want to discuss a custom plan